Shipping & Returns Policy

SHIPPING & RETURNS

Effective Date: [20.08.2026]

Get It KoCo ("Company", "we", "our", or "us") provides international purchasing and forwarding services for products sourced from South Korea and Australia.

Get It KoCo acts solely as a purchasing agent on behalf of customers and is not the original seller, manufacturer, distributor, or retailer of the products purchased unless expressly stated otherwise.

1. SHIPPING

General

Products are purchased from suppliers located in South Korea and/or Australia and shipped internationally to the customer's nominated delivery address.

Shipping Methods

Orders are shipped using reputable international carriers including but not limited to:

EMS

DHL

FedEx

UPS

Australia Post

Korea Post

or other equivalent international courier services.

Get It KoCo may consolidate or separate shipments when necessary for efficiency, safety, customs compliance, or operational purposes.

Where products become available at different times, we may ship partial orders separately.

Shipping Countries

We currently ship to most countries worldwide.

However, we do not ship to:

countries subject to comprehensive international sanctions;

embargoed territories;

active war zones;

destinations where export or import restrictions prohibit shipment.

Customers should contact us before ordering if unsure whether shipping is available.

Delivery Time

Estimated delivery is generally between 5–15 business days, depending on destination.

Delivery estimates are not guaranteed.

Delays may occur due to:

customs inspections;

import regulations;

weather;

airline disruptions;

courier delays;

public holidays;

force majeure events.

Once a shipment has been transferred to the carrier, delivery timing is outside Get It KoCo's control.

Tracking

Tracking information will be provided once the shipment has been dispatched.

Tracking updates depend entirely on the courier's systems.

Shipping Charges

Shipping charges are calculated based on:

actual weight;

volumetric weight;

destination;

packaging requirements.

Shipping charges are quoted separately and are not included in product prices.

Additional charges may apply for oversized, fragile, hazardous (where legally transportable), or high-value items.

Handling Service Fee

A handling fee applies for purchasing, inspection, secure packaging, consolidation, and export processing.

Current handling fees:

Number of Items

Service Fee

1 item

USD $5

Up to 5 items

USD $10

Up to 10 items

USD $15

Up to 15 items

USD $20

Handling fees are separate from international shipping charges and become non-refundable once purchasing has commenced.

Shipping Insurance

Optional shipping insurance is available at the customer's request and expense.

If insurance is declined, Get It KoCo assumes no responsibility for loss, theft, or damage occurring after the shipment has been accepted by the courier.

Product Inspection

Before shipment, products undergo a basic visual inspection limited to:

external appearance;

obvious damage;

quantity verification;

packaging condition.

Get It KoCo does not test product functionality and provides no warranty regarding product quality, safety, or fitness for purpose.

 

2. RETURNS & REFUNDS

Because Get It KoCo provides a personalised international purchasing service, returns are limited.

Eligible Refunds

Refunds or replacements may be available where:

an incorrect item was purchased due to our error;

an item is materially different from the customer's confirmed order;

the order is cancelled before purchasing has commenced;

applicable consumer protection laws require a remedy.

Non-Refundable Items

Refunds are generally unavailable for:

change of mind;

products already purchased on behalf of the customer;

products prohibited by customs;

customs seizure;

customer refusal of delivery;

incorrect shipping information;

failed delivery caused by customer error.

Refund Processing

Approved refunds are issued to the original payment method.

Processing normally occurs within 14 business days.

Shipping costs, customs duties, VAT, GST, import taxes, bank fees, payment processing fees, and handling charges are generally non-refundable once purchasing has commenced unless required by applicable law.

Partial Refunds

Where part of an order cannot be fulfilled, refunds may be issued only for the affected items.

Remaining products may still be shipped.

Claims

Claims regarding:

missing products;

damaged products;

incorrect products

must be submitted within 7 calendar days after delivery.

Supporting photographs may be required.

 

3. CUSTOMS & IMPORT RESPONSIBILITY

Customers are the importer of record.

Customers are solely responsible for:

import permits;

customs declarations;

customs duties;

GST/VAT;

local taxes;

quarantine requirements;

import compliance.

Get It KoCo accepts no responsibility for customs delays or decisions made by border authorities.

 

4. UNCLAIMED OR RETURNED SHIPMENTS

Where shipments are:

refused;

abandoned;

returned;

unclaimed;

all associated costs remain the customer's responsibility.

Re-shipment is available only after payment of all additional charges.

Shipments remaining unclaimed for more than 30 calendar days may be treated as abandoned and disposed of without compensation.

 

5. PROHIBITED ITEMS

Get It KoCo complies with:

Australian export laws;

Korean export laws;

IATA regulations;

ICAO regulations;

destination country import laws.

We do not purchase or ship:

dangerous goods;

explosives;

flammable materials;

alcohol;

tobacco;

vaping products;

illegal drugs;

restricted medicines;

firearms;

ammunition;

counterfeit goods;

endangered wildlife products;

prohibited food items;

lithium batteries where prohibited;

hazardous chemicals.

We reserve the right to reject any order that may breach applicable laws.

 

6. EXPORT CONTROLS

Customers are responsible for ensuring requested purchases comply with all applicable export control laws, sanctions, embargoes, and import regulations.

Get It KoCo will not facilitate transactions prohibited by Australian, Korean, United Nations, United States, European Union, or other applicable sanctions.

 

7. FORCE MAJEURE

Get It KoCo shall not be liable for delays or failure caused by events beyond our reasonable control including:

natural disasters;

pandemics;

strikes;

war;

terrorism;

governmental restrictions;

customs actions;

transport disruptions.

 

8. CUSTOMER INDEMNITY

Customers agree to indemnify and hold harmless Get It KoCo, its directors, officers, employees, contractors, and affiliates against claims arising from:

false information;

prohibited purchases;

customs violations;

breach of applicable laws.

 

9. COURIER LIABILITY

Once goods have been accepted by the carrier, liability transfers in accordance with the carrier's conditions of carriage.

Unless shipping insurance has been purchased, Get It KoCo shall not be liable for courier-related loss or damage beyond the extent required by applicable law.

To the maximum extent permitted by law, our total liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law (ACL).

 

10. DISPUTE RESOLUTION

Any dispute arising under this Shipping & Returns Policy shall be resolved in accordance with the dispute resolution provisions contained in the Get It KoCo Terms of Service.

Nothing in this policy limits any mandatory rights available under applicable consumer protection legislation.

 

11. GOVERNING LAW

This Shipping & Returns Policy shall be governed by the laws of New South Wales, Australia, except where mandatory consumer protection laws of another jurisdiction apply.

 

12. LANGUAGE

This Shipping & Returns Policy may be translated into other languages for customer convenience.

In the event of inconsistency, the English version shall prevail.

 

13. CONTACT

Get It KoCo

Email: getitkoco@gmail.com

Website: www.getitkoco.com