Question 1

What is Get It KoCo?

Accepted Answer

Get It KoCo is a personal shopping and parcel forwarding service. We purchase Korean and Australian products on your behalf and safely ship them to your address anywhere in the world.

Question 2

How does the service work?

Accepted Answer

You send us the product details (photos, links, or item names). We confirm availability and price, send you a quote including our service fee and estimated shipping cost, and once you pay, we purchase, inspect, pack, and ship the items to you.

Question 3

Which countries do you ship to?

Accepted Answer

We currently ship to most countries worldwide, including the United States, Europe, and Asia–Pacific regions. If you are unsure about your country, please contact us and we will confirm.

Question 4

How can I place an order?

Accepted Answer

You can place an order by contacting us via WhatsApp or email with screenshots or links of the items you want. Please include quantity, options (size, color, shade), and your full shipping address.

Question 5

What types of products can I buy through Get It KoCo?

Accepted Answer

Most customers use our service for Korean cosmetics, skincare, fashion, K-pop merchandise, stationery, and lifestyle goods. If a product is legally allowed to be exported and shipped by air, we will try our best to purchase it for you.

Question 6

How are fees and prices calculated?

Accepted Answer

Your total cost usually includes:Product priceDomestic shipping within Korea or Australia (if charged by the store)Get It KoCo service feeInternational shipping feeWe always send you a clear breakdown before you make any payment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major international payment methods (such as credit/debit cards, PayPal, or bank transfer), depending on your country. Accepted options will be shown on your invoice.

Question 8

How long will delivery take?

Accepted Answer

Processing time in Korea and Australia usually takes a few days, depending on store stock and domestic delivery. After we ship, international delivery time is typically between 5–21 business days, depending on the shipping method and destination country.

Question 9

Are all products authentic?

Accepted Answer

Yes. We purchase only from official stores, department stores, or trusted retailers in Korea and Australia. You receive the same genuine products that are sold in Korea and Australia.

Question 10

Will I have to pay customs or import taxes?

Accepted Answer

Customs duties and import taxes are determined by your country’s regulations. Any additional charges at destination are the customer’s responsibility. Please check your local customs rules before ordering.

Question 11

What happens if an item is out of stock?

Accepted Answer

If an item is out of stock or discontinued, we will inform you immediately and suggest alternatives or refund that part of your payment.

Question 12

How do you pack fragile items like glass ampoules or bottles?

Accepted Answer

Fragile items are wrapped individually to minimize the risk of damage during transit.

Question 13

What if my parcel is damaged or lost?

Accepted Answer

If your parcel arrives damaged, please take clear photos of the outer box, inner packaging, and damaged items within 24–48 hours and contact us.

FAQ

FAQ